Refund Policy

At Digi Prozen, we strive to offer high-quality digital services. However, due to the nature of digital products and services, certain refund conditions apply.

1. Eligibility for Refunds

Refunds are only issued in the following cases:

• Service not delivered as promised
• Duplicate payments
• Technical errors on our end

2. Non-Refundable Services

We do not offer refunds for:

• Completed services
• Custom design or development work
• Marketing campaigns already launched

3. Requesting a Refund

To request a refund, email us at billing@digiprozen.com within 5 days of your purchase. Include the reason and proof of your request.

4. Refund Processing

Approved refunds will be processed within 7-10 business days to your original payment method.

5. Disputes

If a dispute arises, we request you to contact us first before initiating any chargeback. We aim to resolve all concerns professionally.